A note to our customers:
In light of the outbreak of COVID-19 we are currently experiencing high contact volumes. If your trip is not within the next 7 days, please hold off calling Customer Service so we can help those travelling immediately and instead submit an email enquiry to support@thehotelcard.com.au or via our Contact Us page advising of your booking details.
As the situation is still evolving, our hotel partners are continually reviewing their change of date/refund policies. If you are not due to travel within the next two months, we recommend that you wait before contacting us to ensure we have the latest information available.
The Hotel Card Team

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